Resto Response helps restaurant teams manage and approve review replies.

Resto Response is a human-approved review response workspace for restaurants. It brings Google Business Profile and Tripadvisor reviews into one focused workflow, prepares context-aware drafts, records approval and publishes only when an authorised person chooses to do so.

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How it works

A controlled path from review to response

Bring reviews together

Resto Response retrieves Google reviews and receives Tripadvisor review notifications for the restaurant locations a client has connected.

Prepare a grounded draft

The drafting service uses the review and the restaurant's approved tone, menu facts and policies. It is instructed not to invent promises or remedies.

Approve and publish

A client manager checks the wording, approves it and then takes a separate publishing action. The decision and outcome are recorded.

Google Business Profile access

What the Google permission is used for

Google requires the business.manage OAuth permission for the Business Profile APIs used by Resto Response. It is a broad Google permission, but Resto Response limits its use to the review-response workflow described here.

With a client's permission, Resto Response can:

list the Google accounts and locations that person manages so they can select the correct restaurant;
retrieve reviews and receive notifications when reviews are added or updated; and
publish a review reply only after an authorised client user has approved it and selected publish.

Resto Response will not create, edit or delete Google Business Profile listings. It will not change business details, opening hours, categories, photos, menus, users or ownership.

Google access can be revoked at any time through Google Account connections. Resto Response stores the resulting access token encrypted on the server and never asks for a Google password.

Managed and invitation-only

Built for clear responsibility, not unattended automation.

Each restaurant keeps ownership of its source accounts, approved knowledge and final response decisions.

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